Kilmarnock Animal Hospital is moving locations in May! We will be at 853 Irvington Road starting May 26th—stay tuned for more details!
OUR POLICIES • HELPING PETS THRIVE • OUR POLICIES • HELPING PETS THRIVE •
Our Policies
We strive to provide a safe, respectful, and organized environment for our patients and their families. Please review our clinic policies below to help us provide the best care possible for your pets.
Our Three Clinics:
From routine wellness to urgent care, we are a full-service general practice offering walk-in convenience for the Northern Neck.
Office hours: 7:30-4:30 Mon-Fri
Doctors hours: 9-11am and 1-3pm Mon- Fri
Saturday hours in Heathsville from 8-11am
by appointment only
Yearly Exams
Required annually for prescriptions and treatments.
No-Shows
24-hour notice required for cancellations.
Our Policies
We strive to provide a safe, respectful, and professional environment for all our patients and their families. Please review our clinic guidelines below.
Payment
Due at service. Ask our team for current details.
Refills
Please allow 48 hours for processing.
Conduct
Courtesy is expected from all visitors and staff.
Late Policy
15+ minutes late may require rescheduling.
Pet Safety
Dogs on leashes, cats in secure carriers.
Records
Processed within 3-5 business days.
Our Policies
We're dedicated to providing the best care for your pets. These simple guidelines help us ensure a safe, efficient, and professional experience for everyone.
Annual Wellness Check (VCPR)
To provide prescriptions and treatments, we must establish and renew our relationship with your pet annually through a physical exam.
Code of Conduct
We are committed to a respectful environment. We appreciate friendly and courteous behavior toward our staff and other clinic visitors.
Cancellations & No-Shows
Please provide at least 24 hours' notice if you need to cancel. Missing an appointment without notice may result in a fee.
Late Arrivals
To stay on schedule for all patients, clients arriving more than 15 minutes late may be asked to reschedule their visit.
Payment Policy
Payment is due in full at the time services are rendered. We accept credit cards, CareCredit, and other standard methods. Ask our team for current details.
Safety Protocol
For everyone's safety, all dogs must be on a leash and all cats must be in a secure carrier while in our clinic or waiting areas.
Prescription Refills
Please allow up to 48 hours for our team to process your prescription refill requests correctly.
Medical Records
Requests for the transfer of your pet's medical records will be processed within 3-5 business days.